Most marketers grapple with data in all its forms every day.
It’s flooding in from multiple sources in every organisation and it’s not getting easier to work with – in spite of the rise of marketing automation, salesforce automation, customer relationship management and financial management software. AI and machine learning will add to the noise, generating more data and insights which need to be assessed and used or discarded depending on the context.
If anything, the reliance on these platforms has made data a master rather than a slave – and not a particularly benevolent one.
The ability to damage brand, disenfranchise customers and lose prospects can be performed at a scale and velocity previously unimagined. The wrong email to a customer database can be delivered in seconds.
Not that long ago, in many industries, marketers didn’t need to know more than the basics when it came to data collection, management and use. Arguably, FMCG has always been the exception where deep diving data streams from retail outlets was critical for carving out categories, driving sales, maintaining profit and informing product development.
Today, as a marketer if you really can’t pull datasets apart and apply at least rudimentary analysis and management tools, it can be difficult to make a lasting difference in an organisation.
Yet, in our experience, many marketers do struggle with data. Keeping it clean and useable, the basic hygiene factors needed to make it useful, can seem unsurmountable when it simply floods into databases unchecked.
So what’s the answer?
Our short paper, Are you in data denial?, offers some practical pointers to get you heading in the right direction or at least baseline your own organisation’s approach to data control and management, particularly in relation to the marketing function.
When you say social media a lot of people still think Facebook and Instagram. Depending on what your B2B company sells these platforms may be of little use to you, but there are other platforms out there which you can use to increase brand awareness, share your marketing content, and reach potential new customers.
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As more businesses venture into social media, the questions that business managers are asking is shifting.
The most common question I get today is ‘How do I manage my staff’s use of social media?’